I lead Intuit's Core Services and Experiences team, shaping experiences that contribute to and leverage our data strategy to deliver benefits to our consumer and small business customers.
I lead a design team of 50 product designers, leaders, and customer advocates across 10 geographies. I co-lead Intuit's design community and am a co-approver and steering committee member of the Intuit Design System. I sit on Intuit’s Horizon Innovation Program portfolio review committee. I am an advisor for a Dallas start-up called Kanarys. I have previously worked for traditional and digital advertising agencies and mobile consultancies all over Dallas. I've lent my experience to students at SMU, UTD, and UNT. And I'm a graduate of the Visual Communications program at the University of Delaware.
Building a killer design team. Building a prototyping culture. Building awareness and appreciation for design. Connecting with and learning from our customers to solve their wickedest problems. Delivering design at scale for our AI-Driven Expert Platform. Shaping the brand that communicates our value to customers.
Designing the Team to Design the Product & Marketing
I've spent 6 years recruiting, hiring, managing and retaining top talent. I did so by building a diverse pipeline, adopting a killer recruiting process and sweating the details to create a space and a culture where creativity thrives.
Making to Think, to Learn, to Tell a Story
I'm a huge believer that making prototypes is good for designers and non-designers. Making engages a more tangible part of your brain - and lends tangibility to the ideas we agree with in principle, but question the specifics. Prototypes drive behavior - and what people DO trumps what they say they'll do.
A site-wide celebration of Human Centered Design
In June 2015, I launched the first Design Week at Intuit, Plano. It has evolved into one of the most anticipated weeks of the year for our team - and always affords a variety of experts, experiences and opportunities to speak, make and learn.
Intuit Design System
Enabling asynchronous data collection between Experts and their clients.
Over the six years I've been at Intuit, the two-sided problem I've been involved with through out - has been the wicked intersection of data exchange between Experts and their clients.
The Why, What and How of the Intuit Design System
The Intuit Design System's mission is to deliver data-guided Design & Code to accelerate and unify our AI-Driven expert platform.
What I'm writing about
I use Medium to write periodic observations on what I'm thinking about and what I'm doing about what I'm thinking about. Generally I focus on information I hope will be helpful to designers and aspiring designers. I've included links to some of my most read and shared articles here.
Jered O Show: Episode #007 with James Helms
Jered and I discuss design leadership, emotional design and making accounting interesting.
LIFTOFF: UX Outside the Box (w/ VP of Design at Intuit, James Helms)
Tony and I cover my role at SMU, Cafe Momentum as a case study for design thinking, how human centered design has lead to some of Intuit's biggest innovations, and more.
The Way of Product Design: 32 - James Helms, VP of Design @ Intuit - "Your co-workers are your portfolio"
Caden and I discuss my role at Intuit and lessons learned as I made the transition from individual contributor in agencies/consultancies to leadership for Intuit.
What is UX? S2E6 An interview with James Helms, VP of Design and Product, Intuit Platform
Pek and I discuss Intuit's business strategy, and the role that design and innovation has played in creating some of our most important and lucrative products.